|
|
Customer Service
I want your Wickedly Wise shopping experience to be a positive one. Please Contact me if you have any questions or concerns that are not answered on this page.Returns TOP
- If you are not completely satisfied with your Wickedly Wise tie dye
you may return it for a full refund of the purchase price, exchange or
credit.
- All returned items must be in new condition, unwashed, not previously worn and with the tag still attached.
- Contact Wickedly Wise within 5 days of the day you receive your order by Contact Form to obtain a Return Authorization (RA) number. No returns will be accepted without a valid Return Authorization number.
- Package the item securely and include a note with your name,
address, phone number, copy of your invoice and instructions for refund
or exchange. Please return the item postmarked within 14 days of the
day you received it. For your protection prepay and insure all returns.
Send return items to:
Wickedly Wise Tie Dye
2725 Mountain Industrial Blvd. Suite D
Tucker, Ga. 30084
If you need to talk to me in person, my cell phone number is 770-605-3361.
Please note that I am posting my cell phone number for Tie Dye inquiries and customers who have questions about my tie dyes or their orders. Please do not call this number if you are trying to sell me something. Thank-you.
- I can not refund shipping fees.
Delivery TOP
- All orders will be shipped Priority mail via United States Postal Service with delivery confirmation.
- I am currently only accepting orders from and making deliveries to the United States.
- All orders will be processed and shipped within 3 days of your order.
Payment TOP
I am accepting Mastercard, Visa, Discover, American Express and Paypal. For safety reasons please do not send cash. Credit cards are processed through Paypal. You DO NOT have to have a Paypal account to pay with a credit card. Errors TOP
I make every effort to process orders quickly and accurately; however, errors can occur. Please inspect your package upon receipt and let me know within 5 days of any problems. Privacy Statement TOP
Your privacy is important to me. All personal indentifying information and credit card information that is collected on my secure server will only be used to process your order. I will not give, sell, lease, rent or in any other way distribute your personal identifying information or your e-mail address to anyone or any other company. Care Of Tie Dyes TOP
- NEVER USE BLEACH
- Always wash items with like colors in cold or warm water. I recommend cold water because that is what I use for mine.
- Follow the manufacturers instructions for delicate and rayon items. Please be more careful with them than you would cotton items. It is best to hand wash rayon items, especially ones that have fringe. If you must put a rayon item in the washing machine, use a net bag, use the gentle cycle and wash them with other delicate items. Always hang dry rayon garments and I recommend that you use a drying rack.
- I use Procion fiber reactive dyes with a fixer which allows the dye to bond with the fabric. As part of the tie dye process I rinse them in hot water at least three times. I then do warm water and vinegar wash and finally a regular warm water wash.
Fading TOP
- NEVER USE BLEACH
- The fixer used in the tie dye process allows the dye to bond with the fabric; however the dye is sensitive to direct, bright sunlight which will cause the item to fade. It usually takes a great deal of time for this to be noticeable.
Sizing TOP
- Sizing is definitely a challenge when ordering clothing over the
internet and I'd like to make choosing the correct size as easy for you
as possible.
- Most products have sizing information available if you click on the image
- If your questions about sizing are not answered here, if you are still unsure or if you have concerns, please Contact me and I will respond as quickly as possible.
Shrinkage TOP
- All 100% cotton T-shirts are preshrunk when I buy them. The tie dye process requires me to wash them in hot water, so they are pretty much as shrunk as they will get when they arrive. The t-shirts are 100% cotton; however, so if you dry them in a very hot dryer it will shrink like any other 100% cotton item would. I dry mine on medium heat and do not have shrinkage. If you prefer to dry on very high heat I would recommend ordering the next larger size.
 Share with a friend
|
